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Evidence Guide: PUAPOL014B - Manage performance_behavioural issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAPOL014B - Manage performance_behavioural issues

What evidence can you provide to prove your understanding of each of the following citeria?

Identify performance/ behavioural issues

  1. The performance/behavioural issue is defined and documented in accordance with legislative and organisational policy and procedures
  2. Opportunities are provided and staff are encouraged to discuss performance/behavioural issues which affect their work
  3. The scope of performance/behavioural issue and all available factors are determined and analysed
  4. An informed and verifiable assessment is made regarding appropriate further action or need for referral
The performance/behavioural issue is defined and documented in accordance with legislative and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities are provided and staff are encouraged to discuss performance/behavioural issues which affect their work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The scope of performance/behavioural issue and all available factors are determined and analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An informed and verifiable assessment is made regarding appropriate further action or need for referral

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine intervention strategy(s)

  1. Aims and objectives of the intervention are identified to set direction
  2. A collaborative or directive approach is adopted where appropriate to define action plan/outcomes sought
  3. Opportunities are taken to reinforce the individual's responsibility for their decisions and actions
  4. An intervention strategy is agreed which is the best fit for the performance/behavioural issue being addressed
Aims and objectives of the intervention are identified to set direction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A collaborative or directive approach is adopted where appropriate to define action plan/outcomes sought

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities are taken to reinforce the individual's responsibility for their decisions and actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An intervention strategy is agreed which is the best fit for the performance/behavioural issue being addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the intervention strategy(s)

  1. The chosen intervention strategy/procedures are implemented in accordance with legislation and organisational guidelines and procedures
  2. Implementation is progressed in a manner which demonstrates confidentiality, impartiality, ethics, integrity and leadership
  3. Intervention strategy is modified to address contingencies as these arise
  4. Sequencing and timing of action reflects what was agreed in the intervention strategy
The chosen intervention strategy/procedures are implemented in accordance with legislation and organisational guidelines and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implementation is progressed in a manner which demonstrates confidentiality, impartiality, ethics, integrity and leadership

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Intervention strategy is modified to address contingencies as these arise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sequencing and timing of action reflects what was agreed in the intervention strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review outcomes of the intervention strategy

  1. Outcomes of the intervention strategy are monitored and reviewed against identified aims/objectives
  2. Appropriate action is taken regarding the need for further individual or organisational intervention
  3. Post-intervention procedures are completed in line with organisational policy and procedures
Outcomes of the intervention strategy are monitored and reviewed against identified aims/objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken regarding the need for further individual or organisational intervention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Post-intervention procedures are completed in line with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in accurate identification of the performance/behavioural issue and the relevance of the intervention strategy adopted to address the issue identified.

Consistency in performance

Evidence of competency should be assessed over time in a range of performance/behavioural management contexts.

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Specific resources for assessment

No special requirements.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicating

resolving conflict

mediating and negotiating

counselling

solving problems

feedback skills

Required Knowledge

legal and ethical guidelines for performance management

organisational grievance

complaints and disciplinary guidelines and procedures

organisation's performance enhancement model guidelines

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Scope of the performance or behavioural issue may include:

source

nature or type

impact or extent

Referrals may be made to:

welfare officer

social worker

counsellor

medical practitioner

internal investigation

immediate report

senior management

Aims and objectives of the intervention strategy are:

to achieve a logical conclusion in minimising workplace impact by identifying the nature of the performance/behavioural issue and addressing its source

Intervention strategies may include:

grievance procedures

issue resolution

mediation

negotiation

disciplinary action

complaints procedures

conflict resolution

counselling